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Service Planning Product Manager

Company: Kronos
Location: Bakersfield
Posted on: February 15, 2020

Job Description:

Location: Alpharetta - Georgia - USA, Atlanta - Georgia - USA, Austin - Texas - USA, Bakersfield - California - USA, Boulder - Colorado - USA, Chicago - Illinois - USA, Dallas - Texas - USA, Denver - Colorado - USA, Indianapolis - Indiana - USA, Irvine - California - USA, Irving - Texas - USA, Jacksonville - Florida - USA, Los Angeles - California - USA, Lowell - Massachusetts - USA, Miami - Florida - USA, Orlando - Florida - USA, Portland - Oregon - USA, Remote - - USA, San Diego - California - USA, Seattle - Washington - USA, Tampa - Florida - USA Function: Professional Services and Consulting Ref #: Description Services Planning Product Manager plays an essential role in supporting Field Enablement's ability to deliver outstanding support for Professional Services resources. This individual works to optimize knowledge capture, curation and contextualization efforts, contributing to the work of both Field Enablement and Services Information and Technology teams. This role capitalizes on product, process and Professional Services role expertise to assist in informing programs, development plans, and other cross-functional initiatives. This is a remote based / virtual position - Create and contribute to Knowledge Strategy Plans for your specific subject matter, Learning Solution Plans, and Release plans, outlining the details, content, and appropriate distribution channels. - Provide guidance for constructing Field Enablement program plans, cross-functional project teams, SME teams, change management plans, communication plans, and success metrics for programs across Field Enablement. - Work with cross-functional partners to collaborate on new and leverage existing knowledge for the benefit of Professional Services. - Coordinate with other Knowledge Strategists and others across Field Enablement to identify knowledge priorities and identify knowledge gaps. - Inform Learning efforts by sharing assessments of training needs, Professional Services impacts, and practical experience gleaned from interaction with Professional Services teams. - Enhance and evolve product, process, and role expertise to support all project team resources, including Kronos Partners. - Respond to requests by identifying existing knowledge and relevant content, or by customizing materials to support Professional Services activities Qualifications - 2+ years of process improvement work experience in the software industry preferably with Paragon methodology - Extensive knowledge working in the field as a consultant is highly desired - Extensive knowledge of Kronos core and strategic products offerings - Experience with Kronos products, releases and services - 5+ year experience working in and/or supporting a Global Professional Services and Support organization - Experience developing and sharing product and process requirements - Excellent written and verbal communication - Strong organization and project planning - Exceptional time management and prioritization - Proactive and positive interaction across all levels of an organization - Ability to develop strategic content plans - Ability to consume feedback and aggregate into meaningful deliverables. - Travel up to 25% #LI-POST Corporate overview You're empowered when you're a Kronite. Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance - to live inspired. In fact, it's expected! You'll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you're a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos' industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations - including half of the Fortune 1000 - and more than 40 million people in over 100 countries use Kronos every day. EEO Statement Kronos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law. View The EEO is the Law poster and its supplement. View the Pay Transparency Nondiscrimination Provision Kronos participates in E-Verify. View the E-Verify posters here. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 .

Keywords: Kronos, Bakersfield , Service Planning Product Manager, Executive , Bakersfield, California

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