MD Claims Manager

Company: National General Insurance
Location: Bakersfield
Posted on: January 10, 2021

Job Description:

Primary Purpose:Supervise and direct the investigation and disposition of all assigned claims within an autonomous unit. Train, develop, and provide technical guidance to Claims Representatives.Essential Duties and Responsibilities:Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.* Supervise, evaluate performance, and recommend salary changes for personnel* Actively participate in interview and selection of new personnel and assist with other staffing decisions* Responsible for proper assignments of claims* Maintain service standards, reporting procedures, statutory compliance, and the efficient operation of assigned area* Provide continuous training to personnel* Direct resolution of problems, complaints, and general public relation issues which arise concerning claims service* Extend coverage, reserve, and settlement authority on losses which exceed individual levels* Maintain current knowledge of changes in respective area and help develop and implement policies and procedures which impact claims processing* Assist in monitoring and controlling allocated and unallocated expenses and payment severity* Assist and or direct special projects and request* Coordinate internal communication to establish new field offices and manage the daily operations of field offices as needed* Analyze budget variances and assist leadership with development of annual budget processMinimum Skills and Competencies:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Bachelor's Degree or in-lieu of degree equivalent education, training and work-related experience* Obtains and maintain appropriate licensing or educational requirements* Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)* Ability to interpret research and opinions to establish claims action plans* High degree of initiative, mature judgment, and discretion* Must possess effective verbal and written communication skills* Solid understanding of Insurance Laws and how they relate to claims* Solid understanding of the Insurance Industry* Effective leadership skills* Ability to work independently, remotely and as a self-starter as needed* Must be customer focusedDesired Skills:* Capability of consistently handling aggregate file exposures of a least $40,000* Understanding of global company knowledge, totality of impact decisions, and leadership abilities* Successful completion of one or more professional designations: CPCU, SCLA, PLSC, CCLS, LPCS, AIC, AIM* Advanced Educational degree* Advanced negotiation skills* Proficient in Insurance Software Programs (i.e. Xactimate, Homeowner Line Insurance programs, other estimating software, etc.)* Experience in multi-line adjusting

Keywords: National General Insurance, Bakersfield , MD Claims Manager, Executive , Bakersfield, California