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Guest Experience Manager - The Westin Monache

Company: Mammoth Mountain
Location: Bakersfield
Posted on: July 9, 2024

Job Description:

Year Round

LIVE THE DREAM. Work here. Play here.

The mountains are calling.

NOTE: This position is located in Mammoth Lakes, California.

Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn't it?

More about the benefits and perks of your adventure here:

  • Ski passes for dependents (spouse/child(ren)) includes free skiing at other Alterra Resorts
  • Discounts on ski/snowboarding lessons
  • Friends and Family vouchers
  • Retail & Food discount
  • Equipment Rental discount
  • 401k with company match
  • Healthcare
  • Dental
  • Vision
  • PTO for benefit eligible employees
  • Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide

    *Offers of employment may be contingent upon successful completion of a background investigation.

    A little about this position:
    • Guest Experience Manager oversees lobby operations and hotel amenities, such as bell/valet services, concierge and activities.
    • Manages guest concerns, satisfaction and guest recovery ensuring overall guest satisfaction.
    • Performs duties of the Front Office Manager in their absence.

      • Four-year college degree or 1-2 years of previous experience in a luxury or full-service property setting.
      • Minimum of two years' guest service or hospitality experience.
      • Marriott/Westin experience beneficial.
      • Strong interpersonal and problem-solving skills.
      • Minimum of 6 months to 1-year management experience.
      • Strong working knowledge of business software emphasis on MS Excel, Word, Power Point.
      • Professional demeanor, attitude and appearance.
      • Strong work ethic.
      • Ability to effectively communicate with guests, employees and management.
      • Ability to perform under pressure and with deadlines in a high-volume setting.
      • Flexibility in scheduling based on guest demand and occupancy changes.
      • Candidates should enjoy public interaction and display a positive attitude with a willingness to serve.

        Pay: $66,560.00 - $69,860.00 per year Associated topics: assistant gm, captain, executive producer, executive team leader, gerente, petty officer, project manager, senior manager, shift lead, shift supervisor

Keywords: Mammoth Mountain, Bakersfield , Guest Experience Manager - The Westin Monache, Executive , Bakersfield, California

Click here to apply!

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