Customer Service Supervisor

Company: Culver Careers (CulverCareers.com)
Location: Bakersfield
Posted on: January 18, 2023

Job Description:

The Customer Service Supervisor main responsibility is to support all sales through exceptional high quality customer service. You will supervise/manage team. You will lead, train, hire and grow the internal Customer Service team. You should possess excellent communication skills, be highly organized, and have the ability to work in and lead a positive team environment. High volume or call center experience needed.
Here's what you'll be doing:

• Lead, mentor, train ,support and grow our inside customer support/service team.
• Respond directly to customers who need special assistance by answering phone calls or emails to provide quick resolution of issues and questions.
• Mentor and develop customer service representatives and nurture an environment where they can excel through encouragement and empowerment.
• Interacting with customers and handling customer queries and complaints in a timely manner. Evaluate quality, track results, and provide coaching for increased success.
• Manage customer flow to ensure proficient customer service.
• Plan, strategize and monitor the daily activities of the customer service operations.
• Report to the VP of Sales and works closely with HR Manager -Here's what you need to qualify:
  • High School diploma/GED
  • Experience: 3+ year's related experience and/or training; equivalent combination of education and experience
  • Focus on providing high quality customer service
  • Proficient computer skills.
  • Outstanding communication skills.
  • Experience working in a call center or high volume fast paced customer service office.
  • Supportive leadership and interact with team.
  • Monitor new team member's activities, providing performance feedback, training, support and onboarding.
  • Experience with dispatch, route/delivery drivers is a BONUS but not a requirement
    Here's what you'll be earning:
    • Base Salary - $50K to $65k + bonuses
    • Full Suite of Benefits
    • Career Growth through "Promote from Within" Culture

Keywords: Culver Careers (CulverCareers.com), Bakersfield , Customer Service Supervisor, Hospitality & Tourism , Bakersfield, California