Customer Service Representative

Company: Path Arc
Location: Bakersfield
Posted on: March 20, 2023

Job Description:

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needsCustomer Service Job Requirements and Qualifications
  • Previous experience in customer support, client services, sales, or a related field
  • Excellent at communicating over the phone and other communication platforms
  • Basic computer skills and experience
  • Able to multitask
  • Excellent time management and prioritization skills
  • Ability to listen actively, relay information, and answer questions and/or concerns.
  • Customer-focused for positive customer experience and resolutionBenefits
    • Health Insurance (dental and vision included)
    • Excellent retirement plan
    • Tremendous upward mobility into other positions and management
    • Flexible hours
    • Remote Position(s) available (work from home)Powered by JazzHR

Keywords: Path Arc, Bakersfield , Customer Service Representative, Hospitality & Tourism , Bakersfield, California