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Part-time Technical Customer Service Representative

Company: Conduent, Inc.
Location: Bakersfield
Posted on: August 14, 2019

Job Description:

Job Details Company Overview Overview As a member of the corporate team, you'll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization. - Full Time - Experienced - Professional Development Opportunities Success Profile What will make you successful at Conduent? Check out the traits we're looking for and see if you have the right mix. - Adaptable 9 - Detail-Oriented 9 - Multi-Tasker 8 - Strategic 10 - Expressive Presenter 6 - Conceptual 4 Traits are on a scale of 1 to 10 Addtional Traits - Insightful - Organized - Consistent - Efficient - Focused - Logical - Responsible - Versatile Rewards - Healthcare Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location. - - Balance Maintaining a work/life balance is the key to success. - Collaboration Department learning opportunities and company-wide digital knowledge share. - - Compensation Competitive salaries. - - Family Support Additional resources to support employees with families. - Professional Development Conduent offers programs to help advance the careers of our employees. Responsibilities About Conduent Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at URL blocked - click to apply. Job Description Req ID: 2019-7328 Locations: Bakersfield, California, United States Job Type: Part-time regular Conduent is currently hiring Part-time Technical Customer Service Representatives at our Bakersfield, CA office. You will have the opportunity to join a team of support specialists who provide award winning customer support experiences through: - Answering customer's product, service and account related questions. - Researching and assisting customers in troubleshooting technical issues over the phone. - Embracing ongoing personal development through regular training which helps to enhance your own technical knowledge and problem-solving skills. During your first 3-5 weeks, you will be required to work 40 hours in order to complete a robust paid training and mentoring program to help you be successful in your role. Once you complete training you will transition to a part-time schedule. Responsibilities in your new role will include, but are not limited to the following: - Provide exceptional customer experiences by empowering your customers. - Tailor solutions for customers which can greatly enhance their product/service enjoyment. - Navigate through multiple computer applications with speed and accuracy. - Effectively research and identify solutions using computer-based resources. - Work in a paperless work environment where customer privacy is paramount. - Embrace feedback and coaching to help maximize your potential. Qualifications The successful candidate will have the following qualifications: - Six months experience in providing customer service either via phone or in person. - The ability to relate to customers in a professional and courteous manner. - A strong interest in using and promoting innovation and technology. - Excellent attention to detail and multi-tasking ability. - Excellent written, verbal and listening skills. - Self-motivation to work under his/her own initiative. - The ability to work under pressure. - An interest in ongoing personal development through training and coaching. - The ability to maintain excellent attendance and adherence to assigned work schedules. - The ability to type 30+ words per minute - Must pass state, federal and criminal background check - Must have High School diploma or general education degree (GED). - Must be at least 18 years of age or older Hiring Process As part of our hiring process you will be required to complete the following steps; - Completion of a Technical/Customer Service Assessment - Typing Test (30 wpm minimum) - Interview with a Hiring Manager To apply, please send your resume toURL blocked - click to apply Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the 'Submit' button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:URL blocked - click to apply. Skills required Customer Service Operate Cash Register Identify Customer Need Resolve Customer Issue Retention Management Help Customer

Keywords: Conduent, Inc., Bakersfield , Part-time Technical Customer Service Representative, Hospitality & Tourism , Bakersfield, California

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