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Technical Assistant - up to $18 hr to start

Location: Bakersfield
Posted on: January 14, 2021

Job Description:

We are seeking a qualified applicant to deliver technical customer support over the phone in a call center environment; identify, troubleshoot and resolve a wide range of technical computer-related problems; make the distinction between Level One and Level Two end-user problems; identify, evaluate and solve end-user workstation problems; support and train end-users in a wide range of software applications as needed; read, understand and apply complex technical information; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population.



KNOWLEDGE OF:



Modern operating systems, various software applications and basic hardware for computers; principles and theories of network systems and management; Internet technologies and products; basic understanding of electrical safety procedure.



MINIMUM QUALIFICATIONS:



Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:



EDUCATION:



One year college level course work and MCP (Microsoft Certified Professional) or equivalent.



Experience:



One year providing end-user phone support for computer and application software OR one year installing, upgrading, troubleshooting and repairing personal computers in a network environment. Any regular Customer Service experience helping people over the phone with respect, empathy, and compassion.



For immediate consideration please send you resume to kpatterson@act-1 dot com (.com)



We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Bakersfield , Technical Assistant - up to $18 hr to start, IT / Software / Systems , Bakersfield, California

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