Technical Assistant - up to $18 hr to start
Posted on: May 7, 2021
We are seeking a qualified applicant to deliver technical
customer support over the phone in a call center environment;
identify, troubleshoot and resolve a wide range of technical
computer-related problems; make the distinction between Level One
and Level Two end-user problems; identify, evaluate and solve
end-user workstation problems; support and train end-users in a
wide range of software applications as needed; read, understand and
apply complex technical information; master new computer
technology; maintain cooperative working relationships; demonstrate
sensitivity to, and respect for, a diverse population.
Modern operating systems, various software applications and basic
hardware for computers; principles and theories of network systems
and management; Internet technologies and products; basic
understanding of electrical safety procedure.
Any combination of education and experience that would likely
provide the required knowledge and abilities is qualifying. A
typical way to obtain the knowledge and abilities would be:
One year college level course work and MCP (Microsoft Certified
Professional) or equivalent.
One year providing end-user phone support for computer and
application software OR one year installing, upgrading,
troubleshooting and repairing personal computers in a network
environment. Any regular Customer Service experience helping people
over the phone with respect, empathy, and compassion.
For immediate consideration please send you resume to
kpatterson@act-1 dot com (.com)
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected
Keywords: , Bakersfield , Technical Assistant - up to $18 hr to start, IT / Software / Systems , Bakersfield, California
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