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System Engineer

Location: Taft
Posted on: January 24, 2023

Job Description:

System Engineer


The System Engineer is a strategic technical position within the organization. This position is responsible for maintaining the design and integrity of customer¿s software systems, along with coordinating complex projects.


Essential Duties and Responsibilities


¿ IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware


¿ Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.


¿ Engineer and implement system solutions for customers using technologies that meet their needs


¿ Implement and support disaster recovery solutions


¿ Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security


¿ Remote access solution implementation and support: VPN, Terminal Services, and Citrix


¿ System documentation and consulting services to include system reviews and recommendations


¿ Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages



Additional Duties and Responsibilities


¿ Improve customer service, perception, and satisfaction


¿ Ability to work in a team and communicate effectively


¿ Escalate service or project issues that cannot be completed within agreed service levels


¿ Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals



A ¿New¿ Technology Experience


¿ Develop in-depth knowledge of the service catalog and how it relates to customer¿s needs


¿ Document internal processes and procedures related to duties and responsibilities


¿ Responsible for entering time and expenses in our CRM as it occurs


¿ Understand processes in our CRM by completing assigned training materials and blueprints on the CRM University


¿ Work through project tickets and phases in our CRM as assigned by a Project Manager


¿ Enter all work as service or project tickets into our CRM


¿ Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry



Knowledge, Skills, and/or Abilities Required:


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


¿ Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP


¿ Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care


¿ Diagnosis skills of technical issues


¿ Ability to multi-task and adapt to changes quickly


¿ Technical awareness: ability to match resources to technical issues appropriately


¿ Service awareness of all organization¿s key IT services for which support is being provided


¿ Understanding of support tools, techniques, and how technology is used to provide IT services


¿ Typing skills to ensure quick and accurate entry of service request details

Keywords: , Bakersfield , System Engineer, IT / Software / Systems , Taft, California

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