Member Service Representative - Work from Home

Company: Wider Circle
Location: Bakersfield
Posted on: September 4, 2020

Job Description:

Job Description: WiderCircle is a Silicon Valley healthcare start-up that engages with members of the community to learn how to maintain and improve their health, and outlook on life.br We are now seeking outreach specialists - who are passionate about serving the community and making connections. An outreach specialist works from home, and is comfortable making phone calls with empathy and compassion.brstrongResponsibilities/strongbrul liMaking outbound calls and receiving replies on the phoneulliApp provided so your phone number does not show /li/ul /li liComfort with using scripts that include obtaining health-specific information/li liUtilizes a digital device (computer, tablet) to accurately record the outcome of each call/li liUsing information we provide to make recommendations for assistance as appropriate/li liFollowing recommended guidelines for duration and content of each phone interaction /li /ulbrbrField Role (when the pandemic is over):brul liEngage with participants in-person and by phone to encourage participation in the WiderCircle Home Visit and Connect for Life programs./li liMeet with participants one-to-one (in home) to welcome them to their health plan and review their specific benefits/li liServe as a liaison between participants and their health plans /li liCreate partnerships with community-based organizations to identify additional services for participants/li liUtilizes a digital device (computer, tablet, phone) to record all of the relevant details of each interaction/li liScout and identify venues for potential meetings/li liIdentify participants who might be interested in volunteering to assist with delivering the WiderCircle programs/li /ulbrbrbRequirements/bbr ul liPassion for serving others/li liCustomer service and/or sales experience/li liExcellent communication skills/li liBilingual Spanish/English (for CA)/li liStrong attention to detail and follow-through skills/li liExperience in healthcare a plus/li liStrong computer skills to navigate web-based systems effectively (familiar with Google Sheets or Microsoft Excel/li liProficient with smartphone technology/li liComfort with engaging participants in person and via phone/li liDemonstrated interest in working with seniors/li liFlexible schedule/li liReliable transportation /li /ulbrbrbBenefits/bbr Contract Position, part time: $15/hrbrOpportunity to make the world a better placebr

Keywords: Wider Circle, Bakersfield , Member Service Representative - Work from Home, Other , Bakersfield, California