Customer Advocate
Company: Safelite AutoGlass
Location: Bakersfield
Posted on: January 10, 2021
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Job Description:
This organized and energetic role delights internal and external
customers with a Service Mindset, Can-do Attitude and Caring Heart
-- delivering a seamless and memorable experience during every
interaction.Find a career. Gain a family.Safelite will be unlike
any place you've ever worked. (This won't be just the daily grind!)
You'll join caring and passionate teams that collaborate to make a
difference, deliver extraordinary results and bring unexpected
happiness. Every day. Your effort, heart and creative ideas will be
valued and rewarded. And we care about your well-being. So, we'll
strive to give you what you need to be happy at work and at
home.ESSENTIAL ACTIVITIES:* Warmly welcomes in-shop customers,
while applying a Customer Driven approach when handling incoming
calls, e-mails and faxes for service issues, pricing, warranties,
commercial, dispatch, repair, cash, wholesale and same-day
reschedules/cancellations.* Proactively resolves customer concerns
quickly and efficiently -- without breaking a sweat -- often coming
up with creative solutions.* Breezes happily through administrative
tasks such as handling buyouts, invoices work orders, managing
deleted work orders and processing credit memos and rebills.*
Eagerly reviews orders from the national contact center, and
handles dealer part orders and special accounts.* Keeps all the
moving parts running smoothly by confirming and completing work
order information, including insurance verification, additional
parts and missing information.REQUIREMENTS:* 1-3 years telephone
operations or business administration experience required* High
School diploma or equivalent required* Knowledge of customer
service and administrative protocols* Ability to provide world
class customer service* Ability to adjust and respond to a
fast-paced operation* Skilled in various customer service arenas,
with experience in a contact center setting* Ability to travel up
to 10%Apply now!We're known as an auto glass company. That's the
focus of what we do. But we're much more -- we're a growing and
evolving service brand. And what really makes us unique is our
people. Because at our core, we're a People Powered organization --
and our people come first and our culture matters. We'll help you
find a fulfilling career path and encourage you to have a life. Let
us be the best place you'll ever work.Learn more.SDL2017
Keywords: Safelite AutoGlass, Bakersfield , Customer Advocate, Other , Bakersfield, California
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