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Lead Representative, Member Services

Company: Herbalife
Location: California Hot Springs
Posted on: May 3, 2021

Job Description:

The role:

The Lead, Member Service Representative is responsible for providing the high-quality customer to our members with process orders, handle cash transactions accurately and efficiently by established cash handling policies and procedures. The Lead MSR role requires flexibility to accept unexpected schedule changes and must be able to work overtime, weekends, and some holidays as necessary to meet the business needs. The Lead must also be resourceful and highly motivated with the ability to lead and mentor other members of the team effectively.

This position plays a fundamental role in achieving customer satisfaction and revenue growth objectives. Duties and responsibilities of the Lead MSR include but not limited to greeting customers, maintaining a clean and tidy lobby area and keeping deposit reports of cash and credit transactions updated and accurate. Training MSR agents, answering questions and coordinating breaks/lunch ensure floor coverage and reducing member wait time.

How you would contribute:

Greet Members with a smile, deliver high-quality customer service and create an inviting and pleasant atmosphere for all customers.
Process Member walk-in orders following proper payment handling procedures at all times to ensure accuracy when handling payments in the form of cash, personal checks, credit card, money orders, cashier check, royalty check or travelers check and when balancing register at the beginning and end of shift.
Maintain a professional and business-like approach to internal and external customers.
Responsible for staying current with all internal communication updates.
Responsible for opening a cash box daily, and processing orders.
Recycling Order Forms after three months in the department.
Responsible for the end of day order forms placed in a cabinet.
Reporting issues to the Supervisor for immediate resolutions.
Maintain adherence to company policies, procedures, and SOPs.
Communicating updates to staff on current Company Events, Flyers, Products, etc.
Maintain a two-way dialog with the staff on results in reducing member wait time.
Assist Supervisor with a schedule for lobby coverage.
Collaborate with Warehouse Leads to maximize warehouse efficiency.
Work on multiple tasks simultaneously with minimal supervision and perform other functions and duties as assigned or necessary to support the department.
Responsible for training dept MSRs and other warehouse employees on MSR duties.
Responsible for maintaining vault coin reserve to ensure staff is adequately stock at all times.
Process P&E orders when a new product launches to showcase in the lobby.
Perform additional duties as assigned.

Skills and background required to be successful:


Bi-lingual skills (Spanish/English) Superior customer service skills Ability to type 35-40 words per minute 10 Key by touch and proficient mathematical skills Excellent verbal and written communication skills Computer Office Skills (i.e., Microsoft Office Outlook Email ) Ability to multi-task under competing deadlines Ability to problem solve from start to finish and be knowledgeable Strong organizational skills Ability to maintain a positive attitude Ability to create an inviting and collaborative work environment Ability to recognize and provide diverse communication Proficiency with Oracle, Cirrus, Qflow, Check scanning and Kiosks systems Research, troubleshooting and training skills A strong product and MSR procedural knowledge Knowledgeable of the entire Sales and Returns Departments


4+ years' experience in a customer facing retail or banking position which handled high volumes of cash totaling over $5k, various forms of checks, and credit card transactions 2 years' experience as a Herbalife MSR with a superior track record of customer service and high-quality transactions In-depth knowledge of Herbalife Marketing Plan Experience leading projects or teams


High School diploma


Health & Wellness important to you? We've got you covered with benefits day 1! No waiting time for medical, dental & vision

Need a break? We've got your back with generous time off, including paid holidays, compensated volunteer days and extra days for the unexpected

Get your fitness on!! Onsite fitness center, group classes including yoga and bootcamp, free personal training and fitness challenges year-round

Get paid and get moving with our Wellness Incentive Program! Annual employee reimbursement (up to $500) and access to a Wellness Coach

Balance equals a healthy and happy community! We offer flexible work schedule, telecommuting and rideshare options

Like freebies and discounts? Complimentary HN products in our stocked pantries, generous discounts and free HN apparel/accessory giveaways

Want to learn more? Don't wait, APPLY NOW!

At Herbalife, we value doing what's right. We are proud to be an equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected characteristic. We value diversity, strive for inclusivity, and believe the differences among our teammates is a key contributor to Herbalife's ongoing success.

Keywords: Herbalife, Bakersfield , Lead Representative, Member Services, Other , California Hot Springs, California

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