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Front Desk Supervisor

Company: Sanctuary Beach Resort
Location: California Hot Springs
Posted on: May 3, 2021

Job Description:

OverviewOpportunity: Front Desk SupervisorSupervise front desk operations in accordance with established guest service, quality and sustainability standards.Potential Career Path Assistant Front Office Manager - Front Office Manager - Assistant General ManagerEssential Job FunctionsInterview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. Perform bookkeeping activities such as balancing accounts and conducting audits.Make and confirm reservations.Promote Hersha Hospitality and brand-specific marketing programs.Greet guests immediately upon arrival; register and assign guests to hotel rooms.Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.Compute bills, collect payments, handle cash, and make change for guests.Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance. Follow sustainability guidelines and practices related to HHM's EarthView program.Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.Perform other duties as requested by management.Position RequirementsAssociate's or Bachelor's degree preferred.1 to 3 years of related experience.Work Environment and Context Work schedule varies and may include working on all shifts, holidays and weekends.Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.What We BelievePeople Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own ItAbout UsThe Sanctuary Beach Resort is an oceanfront Monterey Bay resort and hotel set on 19 acres of Pacific shoreline in Marina, California. A rare Monterey Bay hotel on the beach, The Sanctuary invites guests to fall asleep to the soothing surf from their private waterfront cottage.Nestled between Monterey Bay and the protected Marina Dunes Preserve, The Sanctuary Beach Resort's 60 contemporary cottage guest rooms and suites offer more than just uninterrupted, panoramic views from private decks or patios.The Sanctuary Beach Resort is a secluded getaway that provides unmatched access to California's beautiful Central Coast region. The location beckons both coastal road trippers as well as single-destination vacationers. Bringing top-of-the-line meeting and event spaces to the waterfront, The Sanctuary is also the perfect backdrop for business retreats, weddings and other celebrations.HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Keywords: Sanctuary Beach Resort, Bakersfield , Front Desk Supervisor, Other , California Hot Springs, California

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