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Customer Quality Specialist

Company: Sartorius Stedim North America, Inc.
Location: California Hot Springs
Posted on: May 3, 2021

Job Description:

Manage from a Quality perspective the global relationship with customers (General Sales)for US - West Coast.Responsibilities:Coordinate the customer complaint process (from the reception of the complaint to its closure). Quality communication interface between customer and Sartorius.Participate to critical and complex customer complaints according to 8D methodology if required. Contribute to the investigation from containment action definition up to effectiveness check and lessons learned; coordinate global and local resources / teams.Participate to the escalation process for critical complaints in order to assign appropriate resources and manage communication / coordinate actions internally and with customer.Participate on investigations at customer's site for critical situations and support customer in closing investigations along with the appropriate action plans.Be the single point of entry and drive and coordinate all quality related topics: specifications, statements, questionnaires, customer initiatives, etc.Facilitate interactions with Key Accounts at local level when required (e.g. liaise with customers when requested by the Quality Services Specialist responsible for the Key Account and facilitate activities for local complaint process).Up to 30% travel (including overnight travel)Requirements:Bachelor degree in Science, Engineering or Pharmacy or a long-term professional experience in related fields.At least 5 years of experience, from a Quality perspective, managing the global relationship with customers (General Sales) for US.5+ years of progressive Industry experience (desired: pharmaceutical, medical device or biotechnology).Skills:Master in 8D methodology and FMEA / Risk Analysis, with consideration of all compliance aspects.Minimum Six Sigma Green Belt.Experience in regulated industries and strong knowledge of Quality Systems practices and related regulations.Previous experience in customer related processes.Ability to construct a strong relationship with all relevant stakeholders (internal and external).Strong negotiation and leadership skills.High personal initiative and strong ability to motivate self and others.Ability to work with multi-cultural teams.Excellent communication and presentation skills.Fluent in English.Desired experience with software Quality System management tools.Driving our future growth requires talented people. Sartorius is a dynamic organization suited to people who want to showcase skills, be recognized for expertise and thrive in a vibrant and innovative environment.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.Please view equal employment opportunity posters provided by OFCCPhereE-Verify Participation InfoE-Verify Workers RightsSartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.All employment decisions are based on valid job-related requirements.If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.Further insightsinto our world of work can be found here.

Keywords: Sartorius Stedim North America, Inc., Bakersfield , Customer Quality Specialist, Other , California Hot Springs, California

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