Front Desk - Guest Experience Specialist
Company: MetroBakersfieldJobs
Location: Bakersfield
Posted on: May 3, 2021
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Job Description:
Front Desk - Guest Experience Specialist Posting Date Mar 09, 2021 With more than 330 managed locations in more than 20 countries
Courtyard by Marriott offers a refreshing environment that helps
guests stay connected and balanced. Working at Courtyard, you'll
ensure guests have a smooth, productive stay that meets their
personal and business needs. Find Your World at Courtyard by
Marriott. JOB SUMMARY Our jobs aren't just about giving guests a smooth check-in and
check-out. Instead, we want to build and experience that is
memorable and unique. Our Guest Experience Specialists take the
initiative to deliver a wide range of services that guide guests
through their entire stay. Their role goes beyond the traditional
front desk to take ownership of the guest experience in the main
areas of the hotel with a "guest first" mindset. They are empowered
to move about their space and do what needs to be done. Whether
processing operational needs, addressing guest requests, completing
reports, delivering quality meals, or sharing the highlights of the
local area, the Guest Experience Specialist makes transactions feel
like part of the Experience. No matter what position you are in, there are a few things that
are critical to success - creating a safe work place, following
company policies and procedures, maintaining confidentiality,
protecting company assets, upholding quality standards, and
ensuring your uniform, personal appearance, and communications are
professional. Guest Experience Specialists will be on their feet
and moving around (stand, sit, or walk for an extended time) and
taking a hands-on approach to work (move, lift, carry, push, pull,
and place objects weighing less than or equal to 25 pounds without
assistance; reach overhead and below the knees, including bending,
twisting, pulling, and stooping). Doing all these things well (and
other reasonable job duties as requested) is critical for Guest
Experience Specialists - to get it right for our guests and our
business each and every time.
Job Number 21019399
Job Category Rooms & Guest Services Operations
Location Courtyard Bakersfield, 3601 Marriott Drive,
Bakersfield, California, United States
Brand Courtyard by Marriott
Schedule Part-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
Keywords: MetroBakersfieldJobs, Bakersfield , Front Desk - Guest Experience Specialist, Other , Bakersfield, California
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