Telephone Operator (PD) - IT Telecom, Per Diem, Days
Company: Adventist Health NW
Posted on: May 3, 2021
Adventist Health is more than an award-winning health system. We
provide whole-person care to our communities and champion the
greater good - from the operating room to the boardroom, we are
driven by our unique passion to live God's love through health,
wholeness and hope. From Oregon to Oahu, we have a calling to
always do more. Now is your chance to apply your passion to our
We're looking for someone to join our team as a Telephone
Operator (PD) who:
Operates telephone switchboard console, overhead paging system,
two-way radio, alpha/numeric paging unit, and wall alarm panels.
Answers calls in a courteous and timely manner, accurately connect
callers to their requested destination, and provides appropriate
information and assistance as needed. Performs light clerical
functions. Occasionally trains new employees.
- Answers incoming telephone calls and provides information when
requested, utilizing excellent customer service skills and
professional telephone etiquette at all times. Answers, evaluates,
and directs all calls efficiently. Responds with patience and
positive attitude to the caller's request. Provides answering
service coverage for identified departments and in accordance with
- Operates paging system in accordance with established
procedures. Acts as a dispatcher between hospital personnel and
security when the security office is closed. Handles emergency
calls in accordance with established procedures.
- Monitors calls to ensure they have been properly followed
through. Monitor all alarm panels, telephones, two-way radio, and
fax located in the department. Document any malfunctions and / or
alarm activations and notify designated personnel / departments as
required. Verifies and updates on-call lists.
- Assists with admitting patients as needed. Ensures patient
information is maintained, current and correct. Sorts and
distributes mail as needed.
- Orients, instructs, mentors and develops personnel on job
duties, assignments, opportunities, and activities of the
department as it relates to their position and their relationship
with other departments / staff as needed.
- Performs other job-related duties as assigned.
You'll be successful with the following qualifications:
- High School Education/GED or equivalent: Preferred
- Associate's / Technical Degree or equivalent combination of
education/related experience: Preferred
- Customer service call center experience: Preferred
Adventist Health is committed to the safety and wellbeing of our
associates and patients. Therefore, we require that all associates
receive all required vaccinations, including, but not limited to,
measles, mumps, flu (based on the seasonal availability of the flu
vaccine typically during October-March each year), etc., as a
condition of employment, and annually thereafter. Medical and
religious exemptions may apply.
Keywords: Adventist Health NW, Bakersfield , Telephone Operator (PD) - IT Telecom, Per Diem, Days, Other , Bakersfield, California
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