Customer Service Representative - (Temporary Full Time) - Bakersfield

Company: Sonic Healthcare USA
Location: Bakersfield
Posted on: May 3, 2021

Job Description:

Job Functions, Duties, Responsibilities and Position Qualifications:

General Description and Essential Functions

• Operate multi-line phone system in a call center environment
• Answer incoming calls from patients, client offices, etc. with a professional and positive demeanor
• Must be able to multi task in a fast paced medical environment adhering to HIPPA and other compliance regulations.
• Answers questions about our organization and provides callers with needed information which includes things such as lab specimen requirements, turnaround times and results status.
• Determine what status an order is in to provide clients with lab results, call on criticals from Stat Connect, and do add on labs.
• Must be a analytical thinker with problem solving capabilities to be able to establish where issues are and how we can improve
• Attention to detail required for data entry for pre registering patients for lab tests while maintaining a low error percentage
• Receives information relating to client pick up and report these to the dispatcher
• Performs other clerical duties as needed such as reporting lists and obtaining additional information from clients/patients.
• Provide quality customer service to clients and team members with an attitude of helpfulness, and respect.
• In addition to an employee's typical work schedule, this position requires employees to work overtime, weekends, split shifts, and holidays if needed by the Company
• Other duties may apply as necessary

Physical Capabilities

• Light physical effort (lift/carry up to 25 lbs.)
• Occasional reaching, stooping, bending, kneeling, and crouching
• Frequent, prolonged standing/sitting/walking
• Must be able to see, hear, and respond adequately
• Extensive computer work
• Frequent use of telephone and fax

Work Experience and Educational Requirement

• Two to five years previous experience handling a phone system.
• Two years Customer Service in the medical field preferred.
• Ability to effectively operate general office machines (i.e.: copiers, faxes, and scanning equipment).
• Computer literate with Microsoft Office, Seacoast, Atlas preferred
• High school graduate or GED required.

Scheduled Weekly Hours:

40

Work Shift:

Company:

WestPac Labs, Inc.

Sonic Healthcare USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Keywords: Sonic Healthcare USA, Bakersfield , Customer Service Representative - (Temporary Full Time) - Bakersfield, Other , Bakersfield, California