Patient Liaison

Company: Aurora San Diego
Location: California Hot Springs
Posted on: May 3, 2021

Job Description:

This is a position working in a behavioral health care hospital, with patients who present for psychiatric and chemical dependency assessment and treatment. Provide customer service to patients, families, and community referrals. Ensure the safety and well-being of each patient. This position will be Monday-Friday AM shift.Responsibilities: Respond to routine and crisis calls coming into the Intake Department Respond to direct requests and questions from patients or other customers in Intake Assist Intake clinicians and RNs with patient care needs, and the safety of patients during assessment and triage Understanding of basic psychiatric terminology and diagnoses, and sensitivity to emotional needs of patients Facilitate positive communications between hospital and referral source Interface with other hospital departments in arranging patient care Phone follow-up with patients regarding setting up appointments, arranging treatment, and referrals Assist director and Intake staff with general office tasks - eg., faxes, copies, administrative reports Assist with admission process and procedures eg., paperwork, phone calls, direct patient assistance, charts, and files Analyze data and complete call reports Computer tasks that require the use of Microsoft Word, Excel, Internet Explorer and other computer programs Skills: College-level reading and comprehension, writing, and mathematics skills Skills in analyzing and evaluating information; problem-solving skills Excellent oral communications; legible handwriting Ability to concentrate on tasks and meet deadlines Ability to maintain confidentiality Basic data entry and typing skills preferred Physical Requirements: Ability to stoop, crouch, reach, stand, and lift up to 50 poundsRequirements Bachelor's in psychology, social work, or related field (Preferred) Experience in a behavioral health setting (Preferred) BLS for Health Care Providers Benefits Health Insurance, Vision Insurance, Dental Insurance 401K Retirement Plan Healthcare Spending Account & Dependent Care Spending Account PTO Plan with Holiday Premium Pay Life Insurance (Supplemental Life, Term, and Universal plans are also available.) Short and Long-Term Disability (with additional buy-in opportunities) Tuition Reimbursement

Keywords: Aurora San Diego, Bakersfield , Patient Liaison, Other , California Hot Springs, California