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Customer Service Representative - Remote

Company: Hot Topic & BoxLunch
Location: California Hot Springs
Posted on: June 6, 2021

Job Description:

Love Customers? We do too. We're expanding our Call Center and on the search for customer fanatics. As a Customer Service Representative (CSR), you'll field a high volume of calls, emails and social media inquiries, resolving customer issues and provide amazing service to all inbound calling customers. WHAT YOU'LL DOMonitor phone queue to ensure proper coverage is maintained at all timesRespond to emails, live chat and social media inquiries in a way that reflects our brand voiceUse product knowledge to suggest items to customers and properly inform them on product choice.Provide feedback to management regarding current customer service processes and procedures; we're always looking to get better! Patience - you'll encounter customers that might need extra support and you will need to be consistent in how you provide help, including your tone and effortKnow our process, and properly inform customers of order status, product availability, and manage customer expectations around itMaintain all quality, productivity, reliability and sales performance standardsAssist with overflow calls from other concepts when neededWHAT YOU'LL NEEDAt least 1 year of experience working in a customer service or call center environmentTop notch written and verbal communication skillsSolid computer skills (Word/Excel/Outlook); you'll have to be internet savvy as wellWe get a lot of email and social media inquiries, so you'll have to type pretty fastAccess to High Speed InternetA quiet secure home work space and the ability to be available to accept customer contactsAbility to work a flexible schedule that may include early morning, evenings, weekends, and/or holidays, especially when we hit peak seasonsBilingual (Spanish) is a PLUS!>Our company participates in E-Verify. E-Verify is a program that electronically confirms a candidate's eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.

Keywords: Hot Topic & BoxLunch, Bakersfield , Customer Service Representative - Remote, Other , California Hot Springs, California

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