Through our dedicated associates, Conduent delivers
mission-critical services and solutions on behalf of Fortune 100
companies and over 500 governments - creating exceptional outcomes
for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference
and be part of a culture where individuality is noticed and valued
Job Track Description:
* Assists others in achieving goals. * Manages performance
appraisals and pay reviews. * Manages training for 3 or more
employees. * Manages hiring and termination actions. * Requires
broad technical expertise and company/industry knowledge. * Is
accountable for program management functions.
* Accountable for team performance and results. * Manages
professional employees and/or supervisors. * Adapts plans and
priorities based on resource and operational challenges. * Takes
action based on policies, procedures. * Receives guidance from
managers. * Provides technical guidance to employees, colleagues,
* Understands and applies concepts in the field of expertise. *
Has growing knowledge of other disciplines.
* Translates strategy and priorities into work product.
* Positively impacts the level of service. * Impacts the team's
ability to meet quality, volume, and timeline targets. * Guides
based on policies, resource requirements, budgets, and business
* Builds team engagement to meet service and operational
challenges. * Provides recommendations for OT, operational
expenses, and rollup data.
* Resolves technical, operational, and organizational problems.
* May take part in solving problems across a matrix.
* Guides and influences internal and external customers, or
* Manages team members to deliver SLAs. * Manages revenue
optimization and reduction of penalties. * Delivers quality,
productivity, and compliance KPI reports. * Coaches team members
for continuous development. * Identifies process improvement
opportunities and deploys action plans. * Manages delivery
strategies and service line penetration. * Performs other duties as
assigned. * Complies with all policies, procedures and
The Manager position will be responsible for hiring, preparing,
and motivating their staff to provide excellent services to
customers. The Manager will set objectives, analyze call center
metrics, ensure that the company and staff meet goals, and provide
reliable, efficient support for customers.
Must have a flexible schedule on weekdays.
Must have prior management experience.
Must have an understanding of KPIs, and ensure that they are
Ideal candidate has previous call center management
Conduent is an Equal Opportunity Employer and considers
applicants for all positions without regard to race, color, creed,
religion, ancestry, national origin, age, gender identity, gender
expression, sex/gender, marital status, sexual orientation,
physical or mental disability, medical condition, use of a guide
dog or service animal, military/veteran status, citizenship status,
basis of genetic information, or any other group protected by
People with disabilities who need a reasonable accommodation to
apply for or compete for employment with Conduent may request such
accommodation(s) by clicking on the following link, completing the
accommodation request form, and submitting the request by using the
"Submit" button at the bottom of the form. For those using Google
Chrome or Mozilla Firefox please download the form first: click
here to access or download the form. You may also click here to
access Conduent's ADAAA Accommodation Policy.