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Service Technician (Equipment) (16138)

Company: Farmer Brothers Company
Location: Bakersfield
Posted on: June 8, 2021

Job Description:

The Service Technician (Equipment) is responsible providing service and installation of coffee brewing and beverage equipment for a designated customer base. Responsible for parts inventory, service call closure and specific documentation of work assignments and time.

Responsibilities

  • Provide customer service installs, repair and removal of specified coffee and beverage dispensing equipment in designated regional geography.
  • Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.
  • Is required to participate in "On Call" service including after hours and weekend schedule rotation.
  • Maintain spare part levels and reorders within replenishment guidelines.
  • Responsible for all documentation and activity verification required by the company including call closure procedure, completeness of invoice and signature of all required documents from the customer.
  • Participate in the forecasting and planning of equipment.
  • Provide customer feedback/requests to management or inter-departments.
  • Create a system to fulfill all promises made to customers.
  • May perform other duties as assigned.

Education and Experience

Education & Experience

  • High school diploma or GED equivalent
  • 3+ years mechanical and technical experience. Foodservice experience preferred.
  • Electrical, plumbing, HVAC, Tech Meter experience preferred.
  • Valid driver's license with clean driving record
  • Ability to problem solve equipment issues

Personal & Professional Skill Sets

  • Ability to problem solve equipment issues
  • Ability to lift up to 60lbs. frequently
  • Good oral and written communication skills
  • Good customer service skills
  • Able to be fully supportive and stand behind business goals.
  • Readily identifies issues, problems or opportunities.
  • Able to apply knowledge or skills by putting new knowledge/skill to practical use on

the job.

  • Is aware of impact self has on others.
  • Use active listening and communicates effectively with customers or

management.

  • Ability to identify new opportunities and proactively work to grow the business.
  • Able to build rapport and cooperative relationships with customers
  • Use sound business judgement.
  • Decision Making skills.
  • Able to work independently with little supervision.
  • Collaboration

Equal Opportunity Employer/Veterans/Disabled

Keywords: Farmer Brothers Company, Bakersfield , Service Technician (Equipment) (16138), Other , Bakersfield, California

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