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Front Desk

Company: YouFit
Location: Bakersfield
Posted on: November 19, 2021

Job Description:

Summary:The Member Service Specialist (MSS) will be responsible for creating a positive member experience through exceptional customer service to members, prospects and guests. The MSS will be energetic, professional and have self motivation to progress their sales and service skills.Compensation includes an added bonus potentialResponsibilities will include, but are not limited to:Deliver outstanding customer service with a smileCreate a stellar first impression to all members & guestsContributing to all revenue generating goals, including but not limited to: Retail, Membership, and Personal TrainingConfidently sell memberships & personal training packages while presenting options topotential membersAssist managers to complete outgoing sales calls & generate members throughreferrals/outside leadsConduct engaging club toursAssist with the cleanliness of the entire facility per current policies and ensure club cleanliness meets company standardsMust maintain an organized and clean front desk areaAssist members with account inquiries, concerns and/or general inquiries. Will escalate questions or concerns in a timely and professional manner.Accurate data entryContributes to the club retail revenue goalContributes to the club membership revenue goalRequirementsEffective communication skills for phone calls and in-person customer engagementConfidence to discuss and sell memberships and personal training packagesCommitment to ongoing training and developmentAbility to multitaskSelf motivated with a strong work ethicCustomer service orientedHas a passion for fitness and helping othersPunctual, dependable, and positive in mannerProjects a professional and healthy image through dress, behavior and attitudeMust have the ability to manage a cash drawerAbility to stand for extended periods of timeMust be at least 18 years oldMust be available to work opening shiftsPhysical DemandsThe physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this role. While performing the duties of this role, the team member is regularly required to talk or hear. This is largely an active role with some bending, lifting (up to 50 pounds) and stooping required.Position Type/Expected Hours of WorkThis is a part-time or full-time position, depending on the number of hours scheduled (non-exempt/hourly).Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.YouFit Health Clubs provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.#INDFD

Keywords: YouFit, Bakersfield , Front Desk, Other , Bakersfield, California

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