Account Executive - Broadspire
Company: Crawford & Company
Location: Bakersfield
Posted on: May 12, 2022
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Job Description:
Excellence In Everything We Touch:Position Summary:Maintain and
helps grow market share by providing excellent customer service and
account management to clients. Manages assigned accounts by
analyzing, directing and coordinating the service needs of these
clients, including those related to claim handling loss data, and
cost containment, and assists with billing and collections.
Negotiates and facilities the successful renewal of account service
contracts, assuring team collaboration in accordance with customer
needs and expectations. Increase market share by selling additional
service to existing clients. Provides account management to large
programs with visibility and growth
retention.Responsibilities:Handles all aspects of new client set up
coordinating activities with the client, broker, carrier, and
internal departments to ensure appropriate delivery of
service.Works directly with Sales Team assisting with proposal
preparation and presentation.Maintains high level of contact with
clients to identify opportunities and develops action plans to
drive success.Provides ongoing orientation of client personnel in
Crawford methodology, systems and procedures.Updates Client Service
instructions to ensure accuracy, communicating same to internal
Crawford claims staff and appropriate departments.Monitors and
analyzes trends in client loss costs and claims management service
results, reviewing them with the client/broker/carrier as
appropriate.Prepares client reporting to include performance
monitors, stewardship reports, macro-analysis and Crawford client
profiles.Serves as the single point of contact for the client and
may coordinate the work of client service teams.Identifies and
escalates cross-selling or up-selling opportunities.Manages and
participates in the testing process and implementation for all new
modifications.Assists with billing and collections.Tracks client
complaints and develops action plans for improvement.Upholds the
Crawford Code of Conduct.Requirements:Bachelor s degree or an
equivalent combination of education and experienceSix or more years
of progressive insurance carrier or brokerage experience in claims
management, loss control, or underwriting, or the equivalent in
related work experience, demonstrating the ability to handle
accounts profitably.Must complete continuing education requirements
as outlined by Crawford Educational Services.Ability to drive
service agreements to signature.Understanding of industry pricing
methodologies and monthly invoicing oversight.Understanding of
Crawford role in service delivery.Report building and analytics via
our iQ Portal."Can do/winning" attitude, not easily discouraged by
internal or external forces.Understands concepts of claim
processing - intake to closure.Strong claim product and service
knowledge.About Us:Why Crawford?Because a claim is more than a
number it s a person, a child, a friend. It s anyone who looks to
Crawford on their worst days. And by helping to restore their
lives, we are helping to restore our community one claim at a
time.At Crawford, employees are empowered to grow, emboldened to
act and inspired to innovate. Our industry-leading team pioneers
new solutions for the industries and customers we serve. We re
looking for the next generation of leaders to take this journey
with us.We hail from more than 70 countries and speak dozens of
languages, reflecting the global fabric of the audience we serve.
Though our reach is vast, we proudly operate as One Crawford:
united in purpose, vision and values. Learn more at you accept a
job with Crawford, you become a part of the One Crawford family.Our
total compensation plans provide each of our employees with far
more than just a great salaryPay and incentive plans that recognize
performance excellenceBenefit programs that empower financial,
physical, and mental wellnessTraining programs that promote
continuous learning and career progression while enhancing job
performanceSustainability programs that give back to the
communities in which we live and workA culture of respect,
collaboration, entrepreneurial spirit and inclusionCrawford &
Company participates in E-Verify and is an Equal Opportunity
Employer. M/F/D/V Crawford & Company is not accepting unsolicited
assistance from search firms for this employment opportunity. All
resumes submitted by search firms to any employee at Crawford
via-email, the Internet or in any form and/or method without a
valid written Statement of Work in place for this position from
Crawford HR/Recruitment will be deemed the sole property of
Crawford. No fee will be paid in the event the candidate is hired
by Crawford as a result of the referral or through other means.
Keywords: Crawford & Company, Bakersfield , Account Executive - Broadspire, Other , Bakersfield, California
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