Field Operations Supervisor
Company: Spectrum
Location: Bakersfield
Posted on: May 17, 2022
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Job Description:
Responsible for overall fulfillment operations of the system
locations from the node to the home across the assigned area.
Supervise installation and service to meet customer expectations,
technical quality standards, employee productivity and company
safety requirements. Maximize customer satisfaction through quality
craftsmanship and operational excellence of the customer premise
network. Responsible for the hiring, training, development, and
performance evaluation of team. MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience. Ensure responsiveness and first
time resolution to installation and trouble call work orders while
adhering to company quality and safety standards Ensures quality
control checks are completed satisfactorily; resolve escalated
customer problems as necessary. Provides quality assurance support
and direction to field staff regarding new or existing
technologies. Performs field safety observations and quality
control checks in accordance with company TQA requirements.
Resolves and proactively prevents customer escalations Establishes
positive employee relations through effective individual and team
communication and provide ongoing support Regularly observes and
mentors employees in regard to safety, quality, productivity and
well-being Coordinate and reinforce employee training to ensure
Technical Quality Assurance (TQA) standards are met. Performs
practical field evaluations to verify technical competencies and
safe practices; provides necessary feedback Ensures staff has and
maintains necessary company-issued tools and equipment Facilitates
cross-functional communications and cooperation with internal
departments and service partners Instills knowledge of all company
products and services Maintains records and documents in accordance
with company policies and procedures Adheres to industry specific
local, state, and federal regulations, as applicable Knows,
understands and follows company policy Performs other duties as
requested by manager REQUIRED QUALIFICATIONS Required
Skills/Abilities and Knowledge Ability to read, write, speak and
understand English Advanced understanding of the TCP/IP stack and
associated abstraction layers Advanced knowledge of network
designs, network architectures, and network topologies Basic
knowledge using software tools to support the current operations
Knowledge in basic network devices and network appliances Ability
to safely use weight-bearing equipment (such as gaffs, safety
harness and ladders) within the maximum weight limitations of that
equipment Ability to operate appropriate computer or test equipment
associated with position (e.g. signal level meters, ohm meters,
etc.) Ability to use handheld communication devices and
applications Work and travel in inclement weather Valid driver's
license with satisfactory driving record within Company required
standards Required Education Associates degree in electronics or
related field, or equivalent work experience Industry and vendor
specific certifications and training (NCTI, SCTE, BCT/E) Required
Related Work Experience and Number of Years Field Technician work
experience preferred - 5 Supervisory experience in a technical
environment preferred or equivalent work experience Experience in
complex, structure cabling jobs that include interior/exterior
installation of Cat5/Cat6 cabling Experience in programming and
installing routers, Internet gateway services, Layer2/3 Ethernet
switches and wireless access points in commercial environments
PREFERRED QUALIFICATIONS Preferred Skills/Abilities and Knowledge
Ability to successfully manage face-to-face customer interactions
and resolutions Demonstrated leadership qualities Ability to handle
multiple projects and tasks Ability to prioritize and organize
effectively Ability to supervise and motivate others Moderate
knowledge of residential and commercial facility construction
design/layout Basic knowledge of company products and services
Preferred Education Preferred Related Work Experience and Number of
Years Supervisory or leadership experience - 1 WORKING CONDITIONS
Work indoors in confined space, poorly ventilated areas such as
attics during extreme heat or cold Exposure to dust, dirt, noise,
insects, rodents, pets, and cleaning solutions Work in commercial
or factory type environments Work outdoors in all kinds of weather
and at all times of the day or night Work performed near power
lines and electricity Work and travel in inclement weather Some
work may be performed in an office environment Work performed at
various heights above ground on telephone/power poles Some out of
town and overnight travel as the business needs dictate
Occasionally required to work overtime as the business needs
dictate Ability to work weekends or a second shift as the business
needs dictate PHYSICAL AND MENTAL REQUIREMENTS Physical
Requirements Ability to use the following hand tools: electric
drills, hammers, wrenches, screwdrivers Ability to walk over all
types of terrain in all kinds of weather, while carrying tools and
equipment, including gaffs, ladders, and fully loaded tool belts
Ability to accurately take measurement and apply to position tasks
Ability to carry, climb and operate extension ladder, (approx. 32
ft high and 90 pounds) Ability to perform job from high places
(i.e. poles and roofs) Ability to differentiate between different
sizes and colors of wires Ability to work with small components and
wires to make cable connections Ability to make cable connections
in tight spaces by bending, reaching, twisting Ability to walk over
all types of terrain in all kinds of weather while carrying tools
and equipment, including ladders, safety equipment and tool belts
Ability to work while standing 50 - 70% of the time Ability to use
electric or battery operated hand tools such as drills, hammers,
wrenches, screwdrivers Mental Requirements Ability to communicate
effectively with employees, customers, and suppliers in person, on
the phone, and/or by written communications in a clear,
straight-forward, and professional manner Ability to use personal
computer and software applications including Microsoft Office EOE
Charter Communications is an Equal Opportunity Employer -
Minority/Female/Veteran/Disability TOP415 311470 311470BR
Keywords: Spectrum, Bakersfield , Field Operations Supervisor, Other , Bakersfield, California
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