Provider Success Associate

Company: Healthcare Finance Direct
Location: Bakersfield
Posted on: August 3, 2022

Job Description:

Are you EPIC?Do you have the ability to demonstrate, understand and apply HFD's core purpose and values in all that you do? At HFD our core purpose is to help the underserved live healthier. In order to accomplish this mission, we must ensure that our team is aligned with our E.P.I.C. values: Excellence: Always exceeding expectations! Passionate: Executing with boldness! Innovative: Pioneering a better way! Collaborative: Together we win! The EPIC Provider Support Associate we are looking for:Develop and maintain positive, long-term relationships with providers, and their staff in order to support their understanding of the contracts, policies, and procedures. Communicate with providers and their personnel through site visits, phone, email, and mail to share information and monitor compliance with procedures and policies. Provide training and orientation through meetings and seminars for contracted providers and their staff. Respond directly to providers regarding issues or concerns. Entry-level professional within field. Requires basic skill set and proficiency. Conducts work assignments as directed. The Provider Success Department is responsible for all provider/client onboarding, account management, and success. Other duties include but are not limited to proprietary software training, support, system troubleshooting, application processing, and related correspondence with Healthcare Finance Directs providers. It is a job that calls on you to be thoughtful, resourceful, team-driven and customer-focused.Responsibilities Understand providers' unique integration & configurations with HFD Build rapport with individuals on the provider side Respond timely to provider's inquiries and needs Know when to escalate issues to leadership and when to bring other subject matter experts in Convey provider feedback on HFD's existing products and future product roadmap Be their providers' proponent in getting reports and/or features prioritized to ensure their success Understand metrics and provide insights for providers Set cadences to provide and review metrics with providers Problem-solve as needed with HFD team and providers Write clear documentation for tickets and/or operational changes Work across the HFD organization effectively Assist with coverage for Provider Support and Credit functions Participate in proactive teamefforts to achieve departmental and company goals.Report periodically to managerdetailing accomplishments, areas for improvement, clear performance goals,and effectiveness of systems.Ensure that work is accurate,complete, and delivered in a timely manner according to Standard OperatingProcedure (SOP) guidelines.Participate in proactive teamefforts to achieve departmental and company goals.Report to manager detailingaccomplishments, areas for improvement, clear performance goals, andeffectiveness of systems.All other duties as assigned. A typical week in the Provider Success world is 10% external discussions with providers, 40% reviewing calls and preparing materials, communications, and ideas for providers, and 50% working with internal team to gather updates and execute on ideas. Each provider will take 5-10 hours of time a week and each Provider Success associate will be expected.RequirementsThe ideal candidates possess:Ability to read, write, and speakthe English language proficiently.Strongorganization and presentation skillsApropensity for relationship buildingIndustryknowledgeEmpathyTimemanagement and prioritization skillsAbilityto speak technical jargon and explain technical things to non-technicalpeopleStrongfollow through with workstreams and follow upsOpenmind to continually improve anything and everythingAbility to operate computersrunning MS Windows Operating Systems.Ability to learn new systemsquickly.Ability to collaborate in a teamsetting. Ability to apply general rules tospecific problems to produce answers that make sense. Education and ExperienceHigh school diploma or equivalent Preferred:Related practice experienceand/orAccount management experienceCustomer service experience BenefitsMedical, Dental, Vision Insurance401k with 3% company matchTime off: 10 days of PTO, 6 daysof paid sick time, plus 6 paid holidays.EPIC company culture

Keywords: Healthcare Finance Direct, Bakersfield , Provider Success Associate, Other , Bakersfield, California