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Service Advisor

Company: Affinity Truck Center
Location: Bakersfield
Posted on: November 25, 2022

Job Description:

*About Us*

Affinity Truck Center is an established leader in new and used truck sales, parts and service, lease and rental, and financing. We have built our reputation on the work of our dedicated and experienced staff. We believe that our people are a key driver of our success. We offer a competitive wage and benefits package, a unique level of concern for our employees, and a stimulating work environment. At Affinity Truck Center, you can expect to be part of a team of people who care about their work, their clients and each other.

*Job Summary*

The ideal candidate will greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

* Advises customers about necessary service for routine maintenance.
* Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
* Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
* Prepares a repair order showing time, cost and labor estimates for service.
* Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
* Explains the work performed and the repair order charges to the customer.
* Handles customer complaints.
* Schedules service appointments.
* Obtains customer and vehicle data prior to arrival when possible.
* Greets customers in a timely, friendly manner and obtains vehicle information.
* Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
* Refers to service history, inspects vehicle, and recommends additional needed service.
* Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
* Provides a complete and accurate written cost estimate for labor and parts.
* Establishes "promised time." Checks with dispatcher, if necessary.
* Obtains customer's signature on repair order; provides customer with a copy.
* Establishes customer's method of payment. Obtains credit approval, if necessary.
* Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
* Implements and maintains a service marketing program.
* Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
* Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
* Keeps service department forms, menus and pricing guides up-to-date.
* Implements a quality control process to eliminate comebacks.
* Handles telephone inquiries regarding appointments and work in process.
* Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.

*Qualifications*

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Punjabi speaking preferred

*Education and/or Experience*

* Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Parental leave
* Referral program
* Retirement plan
* Vision insurance
Day range:
* Monday to Friday
Shift:
* 8 hour shift
* Day shift

Application Question(s):
* What is your desired salary?

Education:
* High school or equivalent (Required)

Experience:
* Service Advisor: 1 year (Required)

Work Location: One location%58047475%

Keywords: Affinity Truck Center, Bakersfield , Service Advisor, Other , Bakersfield, California

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