Patient Access Representative

Company: Surgery Partners
Location: Bakersfield
Posted on: March 17, 2023

Job Description:

DescriptionJob Title: Patient Access Representative
Responsible for pre-admitting/admitting/transferring and discharging patients in all areas of the hospital. The associate accumulates and enters all necessary demographic, clinical and billing information in the computer system with timeliness and accuracy. Back up to Concierge and Resource Scheduling. Authorizations, insurance verifications and maintaining knowledge of insurance contracts, out of network contracts and working closely with physicians' offices.
This position is also responsible for all switchboard functions of receiving incoming calls, paging, placement of outgoing calls and monitoring various alarm systems. Also acts in the capacity of a cashier. This position requires exceptional customer service skills in addition to proficiency in PBX functions and admitting functions. Must have the ability to work with minimum supervision. Additionally, any other Business Office functions/projects as directed.
Qualifications:

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• Education: High School graduate, or equivalent required; two-year degree a plus.
  
• Experience: 1-2 years in related field; health care experience preferred. Three (3) years customer service experience.
  
  Essential Functions:
  1. Admitting/Registration:
  
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  • Pre-admit, admit, discharge and transfer patients in all areas of the hospital, explain policies, responds to questions related to patient registration, and gather all necessary information and patient signature on required forms according to hospital policy and procedures.
    
  • Ensures 98% accuracy in documenting patient demographic and financial information in the hospitals registration / ADT system.
    
  • Assigns patients being admitted to their room, notifies designated nursing station of patient's arrival and arranges transport of patient to their room.
    
  • Notifies appropriate outpatient departments when the patient has arrived and provides directions to the destination.
    
  • Performs preadmission functions as defined in hospital policy.
    
  • Performs pre-certification/benefit verification processes in an efficient and timely manner.
    
  • Greets patients, families, and visitors arriving on all areas in a friendly, courteous manner.
    
  • Serves as liaison with clinical departments, patients and families regarding admission and registration processes.
    
    2. Booking and Scheduling:
    
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    • In collaboration with inpatient admission, OR, Cath Lab, Radiology and other departments, coordinates the booking and scheduling of patients and transmits bookings to concierge throughout the shift.
      
    • Actively solicits information from patients, doctor's office staff and insurance companies to complete the Admission Questionnaire form and insurance pre-certification information and authorization for the visit.
      
    • Performs scheduling functions as directed by management.
      
      3. PBX Operator/Admitting/Registration
      
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      • Always receives calls promptly and courteously and forwards appropriately, timely and accurately.
        
      • Always displays a courteous and professional tone at all times.
        
        4. Other Business Office Duties:
        
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        • Assists in developing recommendations to maintain efficient and effective admission/ registration processes.
          
        • Assists in developing recommendations to maintain efficient and effective pre-certification/benefits verification processes.
          
        • Assists patients/families with storage of patient's valuables in hospital safe according to hospital policy.
          
        • Performs other duties as directed to provide the most efficient service to the hospital in a manner which supports the overall effectiveness of the department and the hospital.
          
          5. Other duties as assigned
          At Bakersfield Heart Hospital, our patients are family. Healthcare is constantly evolving; our growing organization is devoted to ensuring that each person in our care feels safe. Our world-class team of driven, passionate healthcare professionals are always focused on service excellence and providing top quality care at the bedside. If you share our values, we want to hear from you!
          Competitive Pay. Full Suite of Benefits.
          Bakersfield Heart Hospital is committed to the safety and wellbeing of our team members and patients. Therefore, we require that all team members receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October - March each year), etc. as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.
          
          The estimated base rates for this position range from $19.05 to $23.23. Additional opportunities for earned wages may be available for this role through years of licensed experience, differential pay, extra shift incentives, bonuses, etc. Our total rewards package and a comprehensive benefits program is conditionally available for all eligible employees. Please contact our Healthcare Recruiter for more information.Qualifications
          EducationHigh School (required)
          Experience3 years: Customer service experience. (preferred)
          2 years: Related field; health care experience preferred. (preferred)
          
          
          
          

Keywords: Surgery Partners, Bakersfield , Patient Access Representative, Other , Bakersfield, California