Patient Access Representative (Mid-Shift)
Company: Bakersfield Heart Hospital
Location: Bakersfield
Posted on: May 20, 2023
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Job Description:
Job Title: Patient Access RepresentativeResponsible for
pre-admitting/admitting/transferring and discharging patients in
all areas of the hospital. The associate accumulates and enters all
necessary demographic, clinical and billing information in the
computer system with timeliness and accuracy. Back up to Concierge
and Resource Scheduling. Authorizations, insurance verifications
and maintaining knowledge of insurance contracts, out of network
contracts and working closely with physicians' offices.This
position is also responsible for all switchboard functions of
receiving incoming calls, paging, placement of outgoing calls and
monitoring various alarm systems. Also acts in the capacity of a
cashier. This position requires exceptional customer service skills
in addition to proficiency in PBX functions and admitting
functions. Must have the ability to work with minimum supervision.
Additionally, any other Business Office functions/projects as
directed.Qualifications:Education: High School graduate, or
equivalent required; two-year degree a plus.Experience: 1-2 years
in related field; health care experience preferred. Three (3) years
customer service experience.Essential Functions:1.
Admitting/Registration:Pre-admit, admit, discharge and transfer
patients in all areas of the hospital, explain policies, responds
to questions related to patient registration, and gather all
necessary information and patient signature on required forms
according to hospital policy and procedures.Ensures 98% accuracy in
documenting patient demographic and financial information in the
hospitals registration / ADT system.Assigns patients being admitted
to their room, notifies designated nursing station of patient's
arrival and arranges transport of patient to their room.Notifies
appropriate outpatient departments when the patient has arrived and
provides directions to the destination.Performs preadmission
functions as defined in hospital policy.Performs
pre-certification/benefit verification processes in an efficient
and timely manner.Greets patients, families, and visitors arriving
on all areas in a friendly, courteous manner.Serves as liaison with
clinical departments, patients and families regarding admission and
registration processes.2. Booking and Scheduling:In collaboration
with inpatient admission, OR, Cath Lab, Radiology and other
departments, coordinates the booking and scheduling of patients and
transmits bookings to concierge throughout the shift.Actively
solicits information from patients, doctor's office staff and
insurance companies to complete the Admission Questionnaire form
and insurance pre-certification information and authorization for
the visit.Performs scheduling functions as directed by
management.3. PBX Operator/Admitting/Registration Always receives
calls promptly and courteously and forwards appropriately, timely
and accurately. Always displays a courteous and professional tone
at all times.4. Other Business Office Duties:Assists in developing
recommendations to maintain efficient and effective admission/
registration processes.Assists in developing recommendations to
maintain efficient and effective pre-certification/benefits
verification processes.Assists patients/families with storage of
patient's valuables in hospital safe according to hospital
policy.Performs other duties as directed to provide the most
efficient service to the hospital in a manner which supports the
overall effectiveness of the department and the hospital.5. Other
duties as assignedAt Bakersfield Heart Hospital, our patients are
family. Healthcare is constantly evolving; our growing organization
is devoted to ensuring that each person in our care feels safe. Our
world-class team of driven, passionate healthcare professionals are
always focused on service excellence and providing top quality care
at the bedside. If you share our values, we want to hear from
you!Competitive Pay. Full Suite of Benefits.Bakersfield Heart
Hospital is committed to the safety and wellbeing of our team
members and patients. Therefore, we require that all team members
receive all required vaccinations, including, but not limited to,
measles, mumps, flu (based on the seasonal availability of the flu
vaccine typically during October - March each year), etc. as a
condition of employment, and annually thereafter. Medical and
religious exemptions may apply.The estimated base rates for this
position range from $19.05 to $23.23. Additional opportunities for
earned wages may be available for this role through years of
licensed experience, differential pay, extra shift incentives,
bonuses, etc. Our total rewards package and a comprehensive
benefits program is conditionally available for all eligible
employees. Please contact our Healthcare Recruiter for more
information.ExperiencePreferred3 year(s): Customer service
experience.2 year(s): Related field; health care experience
preferred.EducationRequiredHigh School or better
Keywords: Bakersfield Heart Hospital, Bakersfield , Patient Access Representative (Mid-Shift), Other , Bakersfield, California
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