Group Claims Specialist - West Coast (MST/PST)
Company: Lincoln Financial Group
Location: Bakersfield
Posted on: November 19, 2023
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Job Description:
Alternate Locations: US West; Bakersfield, CA (California);
Boise, ID (Idaho); Denver, CO (Colorado); Glendale, CA
(California); Greenwood Village, CO (Colorado); Irvine, CA
(California); La Jolla, CA (California); Los Angeles, CA
(California); Palm Desert, CA (California); Phoenix, AZ (Arizona);
Portland, OR (Oregon); Provo-Orem, UT (Utah); Sacramento, CA
(California); Salt Lake City, UT (Utah); San Diego, CA
(California); San Francisco, CA (California); San Ramon, CA
(California); Scottsdale, AZ (Arizona); Seattle, WA (Washington);
Tucson, AZ (Arizona); Walnut Creek, CA (California); Westlake
Village, CA (California)
Work Arrangement:
Remote : Work at home employee residing outside of a commutable
distance to an office location.
Relocation assistance: is not available for this opportunity.
Requisition #: 72558
The Role at a Glance
We are excited to bring on a highly motivated Group Claims
Specialist to support our ever-growing claims organization in a
work from home environment. We are specifically seeking candidates
who reside in the mountain or pacific time zones to support our
west coast employer groups.
Background details
As a Group Claims Specialist, you will support our Leaves, Short
Term Disability, or Integrated Absence teams. You will be
responsible for administering and managing requests relating to
Short Term Disability, the Family and Medical Leave Act (FMLA), the
Americans with Disabilities Act (ADA) as well as some state leaves.
You will be responsible for conducting initial and ongoing
interviews with claimants, obtaining and reviewing medical records,
and making timely and ethical claim determinations. You'll complete
a thorough training to develop new skills and give you the
confidence you need to be successful. If you enjoy working in a
fast-paced, team-oriented environment from the comfort of your own
home, please read on!
Learn more about a Day in the Life
(https://www.youtube.com/watch?v=vbSYiXOPSII) of a Claims
Specialist at Lincoln Financial Group!
What you'll be doing
Communicating with claimants, employers and various medical
professionals through phone and e-mail to gather necessary claim
information, managing the claim process from the initial request to
the return to work.
Collaborating with fellow case managers, nurse case managers, and
consulting physicians to make appropriate and timely claim
determinations.
Reviewing complex medical records and effectively leveraging a
variety of tools and resources to understand appropriate approval
durations and future action planning.
Completing accurate financial calculations, where applicable,
consistent with company and state guidelines.
Providing exceptional customer service and proactively recognizing
customer and claimant needs and areas of opportunity.
Location: Must be located in the mountain or pacific time zone.
Training hours: 7:00 am to 3:30 pm PST
Regular hours: An 8-hour shift between the hours of 8:00 am to 6:00
pm PST
What we're looking for
Must-have experience (required):
High School or GED
1-2 years of experience in customer service, leaves, or short-term
disability
Strong written and verbal communication skills
Excellent organizational skills with the ability to multi-task
Nice to have experience (preferred):
What's it like to work here?
At Lincoln Financial Group, we love what we do. We make meaningful
contributions each and every day to empower our customers to take
charge of their lives. Working alongside dedicated and talented
colleagues, we build fulfilling careers and stronger communities
through a company that values our unique perspectives, insights and
contributions and invests in programs that empower each of us to
take charge of our own future.
What's in it for YOU:
A clearly defined career framework to help you successfully manage
your career
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
(https://hrdirectdocs.lfg.com/misc/HR/Recruiting/BenefitsResourcesGuide.pdf)
Free financial counseling, health coaching and employee assistance
program
Tuition assistance program
A leadership team that prioritizes your health and well-being;
offering a remote work environment and flexible work hybrid
situations
Effective productivity/technology tools and training
Pay Range: $22.17 - $28.01
Actual base pay could vary based on non-discriminatory factors
including but not limited to work experience, education, location,
licensure requirements, proficiency and qualifications required for
the role. The base pay is just one component of Lincoln's total
rewards package for employees. In addition, the role may be
eligible for the Annual Incentive Program, which is discretionary
and based on the performance of the company, business unit and
individual. Other rewards may include long-term incentives, sales
incentives and Lincoln's standard benefits package.
About The Company
Lincoln Financial Group helps people to plan, protect and retire
with confidence. As of Dec. 31, 2022, approximately 16 million
customers trust our guidance and solutions across four core
businesses - annuities, life insurance, group protection and
retirement plan services. As of September 30, 2023, the company had
$290 billion in end-of-period account balances, net of reinsurance.
Headquartered in Radnor, Pa., Lincoln Financial Group is the
marketing name for Lincoln National Corporation (NYSE: LNC) and its
affiliates. Learn more at LincolnFinancial.com.
Lincoln is committed to creating a diverse and inclusive
(https://www.lfg.com/public/aboutus/companyoverview/diversityinclusion?audience_page_id=1422918942386)
environment and is proud to be an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics,
disability, age, or veteran status.
Follow us on Facebook
(http://www.facebook.com/lincolnfinancialgroup) , Twitter
(https://mobile.twitter.com/lincolnfingroup) , LinkedIn
(https://www.linkedin.com/company/4307?trkInfo=tas%3Alincoln+financial%2Cidx%3A3-1-3&trk=tyah)
, and Instagram (https://www.instagram.com/lincolnfingroup/) . Sign
up for email alerts at http://newsroom.lfg.com
Be Aware of Fraudulent Recruiting Activities
If you are interested in a career at Lincoln, we encourage you to
review our current openings and apply on our website. Lincoln
values the privacy and security of every applicant and urges all
applicants to diligently protect their sensitive personal
information from scams targeting job seekers. These scams can take
many forms including fake employment applications, bogus interviews
and falsified offer letters.
Lincoln will not ask applicants to provide their social security
numbers, date of birth, bank account information or other sensitive
information in job applications. Additionally, our recruiters do
not communicate with applicants through free e-mail accounts
(Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat
rooms. We will never ask applicants to provide payment during the
hiring process or extend an offer without conducting a phone, live
video or in-person interview. Please contact Lincoln's fraud team
at fraudhotline@lfg.com if you encounter a recruiter or see a job
opportunity that seems suspicious.
Additional Information
This position may be subject to Lincoln's Political Contribution
Policy. An offer of employment may be contingent upon disclosing to
Lincoln the details of certain political contributions. Lincoln may
decline to extend an offer or terminate employment for this role if
it determines political contributions made could have an adverse
impact on Lincoln's current or future business interests,
misrepresentations were made, or for failure to fully disclose
applicable political contributions and or fundraising
activities.
Any unsolicited resumes/candidate profiles submitted through our
web site or to personal e-mail accounts of employees of Lincoln
Financial Group are considered property of Lincoln Financial Group
and are not subject to payment of agency fees.
Lincoln Financial Group ("LFG") is an Equal Opportunity employer
and, as such, is committed in policy and practice to recruit, hire,
compensate, train and promote, in all job classifications, without
regard to race, color, religion, sex (including pregnancy), age,
national origin, disability, sexual orientation, gender identity
and expression, Veteran status, or genetic information. Applicants
are evaluated on the basis of job qualifications. If you are a
person with a disability that impedes your ability to express your
interest for a position through our online application process, or
require TTY/TDD assistance, contact us by calling 260-455-2558.
This Employer Participates in E-Verify. See the E-Verify
(https://www.e-verify.gov) notices.
Este Empleador Participa en E-Verify. Ver el E-Verify
(https://www.e-verify.gov/es) avisos.
Lincoln Financial Group ("LFG") is an Equal Opportunity employer
and, as such, is committed in policy and practice to recruit, hire,
compensate, train and promote, in all job classifications, without
regard to race, color, religion, sex (including pregnancy), age,
national origin, disability, sexual orientation, gender identity
and expression, veterans status, or genetic information.
Opportunities throughout LFG are available to employees and
applicants and are evaluated on the basis of job qualifications. We
have a drug free work environment and we perform pre-employment
substance abuse testing.
Keywords: Lincoln Financial Group, Bakersfield , Group Claims Specialist - West Coast (MST/PST), Other , Bakersfield, California
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