IT Support Specialist
Company: Kern Community College District
Location: Bakersfield
Posted on: May 2, 2024
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Job Description:
IT Support Specialist
Kern Community College District
Salary: $5,543.79 - $7,833.24 Monthly
Job Type: Full Time
Job Number: FY23-2400761
Location: Bakersfield, CA
Department: Information Technology Services
Basic Function
Under the direction of assigned supervisor, assist with the support
of Systems Infrastructure district wide including Servers,
Operating Systems, Virtualization, Enterprise Storage (SANs),
Backup and Recovery Systems and Microsoft Technologies such as
Active Directory and the Microsoft 365 Family of Cloud Services.
Install and support desktops, laptops, application software,
printers, computer labs and related technology for Faculty, Staff
and Administrators in person, via telephone or with the use of
remote access tools. Serve as liaison between KCCD's Managed Tier-1
Support Provider and the various IT support groups within KCCD.
DISTINGUISHING CHARACTERISTICS:
The IT Support Specialist is distinguished from the Systems Support
Specialist I by an exclusive and added area to assist with Systems
Administration type duties.
Representative Duties
Assist with research, installation and maintenance of backend IT
Systems Administration services needed to support functions such as
Device management, Device Security, Software patching and Software
deployment.
Utilize, evaluate, and provide input on Systems Administration
support processes and tools.
Assist with support of Systems infrastructure district wide.
Leverage Active Directory capabilities such as group policies,
printer resources, shared directories, containers, and groups
needed to effectively support end-users.
Assist with Cross-Training of and Knowledge Transfer to College IT
staff in Life Cycle management for end-user devices (Workstations,
Laptops, Tablets, etc...).
Coordinate and/or lead district wide IT working groups for Tech
Support or Systems Infrastructure related initiatives such as
standardizing and utilizing best practices for patching end user
devices.
Working collaboratively across all of IT, provide IT support for
faculty, staff and administrators and ensure timely IT problem
resolution or escalation to IT support staff located throughout
KCCD (District Office, College sites).
Create, update, track and complete cases in KCCD IT's Help Desk
tracking system, for all IT problem and training requests from
end-users.
Assist with the development and promotion of self-help resources
such as Knowledge base articles, online training resources and
end-user documentation utilized by KCCD students, faculty, and
staff, as well as KCCD IT staff and Help Desk agents.
Maintain records and documentation for asset management and
hardware replacement planning purposes.
Maintain, update and track inventory of District software
licenses.
Receive, prioritize, and complete individual and group requests for
hardware or software moves, adds, and changes.
Help provide hands-on training to users in the use of hardware and
software and ensure end users are aware of what hardware and
software is available for their use and how to obtain support for
all IT services.
Handle end-user requests for hardware and software pricing and
quotes.
Assist with software installation, patch management and inventory
management. Undertake appropriate professional development
opportunities to stay current on needed job skills and
knowledge.
Perform related duties as assigned.
Minimum Qualifications
Any combination of education and experience equivalent to:
Associate degree in computer science, management information
systems or related field and 2 years increasingly responsible
experience in workstation, server, a local-area networking and
server application support.
OR
High school diploma, GED or equivalent certificate of competency
and four years of work experience such as described in the
representative duties section of the specification.
Knowledge and Abilities
KNOWLEDGE (USE, CONFIGURATION, INSTALLATION, TROUBLEHOOTING)
OF:
Modern enterprise level Information Technology Systems and
processes.
Microsoft Technologies such as Active Directory (i.e. Group Policy,
User Management, etc.) and Microsoft 365 Cloud Services
Virtualization (i.e. VMWare, Windows HyperV)
Networking (Wired, Wireless, TCP/IP).
Backup and Recovery solutions and practices.
Workstations, Servers, Switches, Laptops, Printers, Copiers, Mobile
devices, and related peripherals.
Common client operating systems (i.e. Windows, MacOS)
Common software applications (i.e. Microsoft Office, Adobe,
Internet Browsers, etc.).
Client Security software and techniques.
Uses, capabilities, characteristics, and limitations of computer
and related equipment.
ABILITY TO:
Perform a variety of technical duties in the implementation,
operation, maintenance, repair and diagnosis of computers, networks
and campus server applications.
Install, maintain and support a variety of software packages.
Read, comprehend and apply general instructions and technical
documentation.
Train or assist users in the use of technology
Work independently with little direction.
Work collaboratively across many IT and non-IT work groups.
Understand and follow oral and written instructions.
Communicate effectively both orally and in writing.
Establish and maintain cooperative and effective working
relationships with others.
Set, prioritize, manage and meet realistic deadlines in a
high-pressure environment.
SALARY RANGE$5,543.79 - $7,833.24 monthlyMaximum Entry Level
Salary: $5,824.45 monthly
SPECIAL INSTRUCTIONSFirst Review of Applications: Complete
application packets will be accepted until the position is filled;
but those received by April 30, 2024, are assured consideration.
The College reserves the right to extend time limits or reinitiate
the recruitment/selection process at any point. Completed
application packet must include:Completed Online Application for
Employment formCurrent resumeLetter of interest (Cover Letter)Copy
of legible transcripts List of five (5) professional references -
Listed on application form It is the applicant's responsibility to
redact (or remove) any personal information from all documents
prior to uploading. This includes Social Security Numbers, Date of
Birth, and any photos of the applicant.Foreign Degree: Applicants
with foreign degrees from colleges or universities outside of the
United States must have their coursework evaluated by a
professional association that is a member of the National
Association of Credential Evaluation Services (NACES) or Academic
Credentials Evaluation Institute, INC. (ACEI). A copy of the
evaluation must be submitted with your on-line
application.Applicants who require reasonable accommodation to
participate in the selection process should contact Human Resources
to make the necessary arrangements. EEO Plan 2021-2024 Note: The
District is strongly committed to achieving staff diversity and the
principles of equal employment opportunity. The District encourages
a diverse pool of applicants and does not discriminate on the basis
of national origin, religion, age, gender, gender identity, gender
expression, race or ethnicity, color, medical condition, genetic
information, ancestry, sexual orientation, marital status, physical
or mental disability, pregnancy, or because he/she is perceived to
have one or more of the foregoing characteristics, or based on
association with a person or group with one or more of these actual
or perceived characteristics or any other characteristic protected
by federal, state or local law, in any of its policies, procedures
or practices. Discrimination Free Work EnvironmentThe District does
not provide sponsorship for authorization to work in the United
States. Work authorization should be established at the time of
application submission.
All applicants must apply online at . Emails will not be
accepted.
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Keywords: Kern Community College District, Bakersfield , IT Support Specialist, Other , Bakersfield, California
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