Inside Sales (Website Sales)

Company: Bakersfield Pipe & Supply
Location: Shafter
Posted on: September 23, 2022

Job Description:

Job Description Job Title: Inside Sales(Web Sales) Department: Sales Reports to: Branch Manager FLSA Status: Non - Exempt BPS Supply Group (BPSSG) has distributed pipe, valves, fittings, and supplies for over 50 years to a wide range of customers across all markets. Our products and custom solutions connect infrastructure and industry to the resources they depend on, across North America. With 19 strategic locations specializing in oil & gas, energy, construction and more, we are one of the largest independent supply companies in the Western United States And growing in your area! Position Purpose: The purpose of the Inside Sales position is to ensure website customer needs are identified and met in a timely manner, achieve customer satisfaction, and meet sales objectives and goals. As time allows, assist Quotations teams with bids and orders. Essential Functions:

• Answer inbound phone calls and respond to online chat inquiries from website customers.
• Respond to emails sent to our eCommerce support inbox.
• Assist Quotations Department with order processing as time allows.
• Accurately process customer transactions such as website orders, quotes or returns
• Become familiar with all facets of the procurement process
• Recommend alternate products based on cost, availability or specifications
• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
• Provide accurate information regarding availability of in-stock items
• Utilize CRM to document all communication with customers.
• Assist with ecommerce platform development, such as onboarding existing customers.
• Build vendor relationships to earn their trust
• Provide reporting to management as requested
• Present price, credit and terms in accordance with standard procedures and customers' profitability profiles
• Remain knowledgeable and up-to-date on changes and developments in BPS industry
• Determine customer requirements and expectations in order to recommend specific products and solutions
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
• Fill requests for catalogs, information or samples
• Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and trade shows, or reading trade journals
• Identify trends in customer satisfaction or dissatisfaction
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team
• Communicate to the purchasing department unexpected increases or decreases in demand for products
• Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
• Follow company policies and procedures
• Present a professional image at all times to customers and vendors
• Perform other duties as assigned. Essential Job Knowledge, Skill and Ability: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability preferred.
  • Advanced Eclipse User, Can Quickly Process Orders & Bids.
  • Knowledge of BPS Products and the Industries we serve.
  • Comfortable answering inbound phone calls from customers regarding the website.
  • Advanced Knowledge of PVF manufacturers, brands, products and categories.
  • Strong writing skills. Good email and live chat etiquette.
  • Strong interpersonal communication skills.
  • Strong organizational skills with the ability to prioritize activities and meet deadlines
  • Proven analytical and problem-solving skills with attention to detail
  • Effective oral and written communication skills
  • Ability to deal calmly and effectively with customers while maintaining and promoting a positive image
  • Solid interpersonal skills with the ability to develop and maintain cooperative working relationships with both customers and company personnel at all organizational levels
  • Proficiency in the use of computers and software programs; including word processing, spreadsheet, and e-mail applications. Essential Physical Requirements:
    • Bending/Twisting 5%
    • Stooping 5%
    • Walking 5%
    • Sitting/Repetitive Motion 60%
    • Pushing/Pulling 10%
    • Reaching Overhead 5%
    • Driving N/A
    • Standing 5%
    • Kneeling/Crawling 5%
    • Must be able to lift up to 25 lbs. We offer very competitive wages and great benefits which include medical, dental, vision, life insurance, paid time off and 401k program. BPS Supply Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, BPSSG complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. BPS Supply Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of BPSSG's employees to perform their job duties may result in discipline up to and including discharge.
      
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Keywords: Bakersfield Pipe & Supply, Bakersfield , Inside Sales (Website Sales), Sales , Shafter, California