Call Center Agent
Company: Account Control Technology
Posted on: September 11, 2018
Come join our thriving team Build Your Future; Unlimited Bonus Potential Full-time with Benefits package available; 401K, Health, Vision, Dental Account Control Technology, Inc. (ACT) was established in 1990, driven by the need to improve debt collection and recovery practices. ACT quickly acquired clients nationwide due to its highly successful consultative approach and focus on service. ACT is now one of the nation's leading debt recovery, accounts receivable management (ARM) and business process outsourcing companies. We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team. Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must. Must be 18 or older to qualify for this opening. Equal Employment Opportunity/M/F/disability/protected veteran status As a Collection Specialist, you will negotiate with borrowers to arrange for the payment of defaulted or delinquent debts on behalf of a wide variety of different clients. This may involve skip tracing in order to establishing contact with borrowers, then either working out a payment plan or escalating the account to our legal department. Your specific duties as a Collection Specialist will include: Contacting borrowers on the telephone (approximately 7.5 hours per day) to collect past due accounts Negotiating payment arrangements with the objective of obtaining payment in full Documenting borrower files Reviewing accounts for legal qualifications Working with borrower to reach a voluntary payment arrangement Verifying personal contact data such as home address, telephone number and place of employment Preparing the account for the attorney to initiate legal action if no voluntary payment arrangement has been reached and there is no signed repayment agreement Skip tracing to determine residence and or place of employment Following all federal, state and local laws Evaluating and assessing borrower's credit and financial situation Meeting monthly performance expectations Performing other duties as requested, directed or assigned -- Regular Attendance is required Specific qualifications for the Collection Specialist position include: High school diploma OR GED; some college a plus, particularly a Finance or Business major Ability to work in a fast-paced team environment Understanding of legal system Basic math skills Basic computer skills, MS Office, preferred Not in default on student loans Willingness to submit to background and drug screen Office experience, preferred Customer service or sales background, a plus Ability to complete periodic computer-based training(s) Account Control Technology is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with ACT without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law. IND123 Note: To apply for this job, submit your application by clicking on the Apply Now button on this page
Keywords: Account Control Technology, Bakersfield , Call Center Agent, Sales , Bakersfield, California
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