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Customer Service Representative

Company: Core-Mark International, Inc.
Location: Bakersfield
Posted on: September 14, 2018

Job Description:

This position requires an individual who can handle multiple tasks while maintaining a steady focus on customer service. The customer service representative (CSR) is responsible for handling inbound and outbound calls on a busy Customer Service desk, acting as a liaison between customers and sales, managing scheduled reports and creating new divisional reporting utilizing internal systems. The CSR must present a professional image and attitude with a willingness to work as a team member. Mainstream Duties & Responsibilities: 1) Ongoing Responsibilities: Process customer orders via phone, fax, email and electronic orders (EDI) and web-ordering Utilize internal data systems to maintain scheduled reports Able to create new reports as required for the business Enter and investigate customer claims for shortages, overages, mis-picks and requests for return Offer customers technical support for hand-held ordering units where trouble-shooting is required Able to make telemarketing calls with confidence Communicate late run information to customers and sales team Work with multiple departments to resolve customer inquiries Filing Provide backup support to the receptionist Perform other duties as required 2) Health & Safety Comply with H&S policies and procedures Report hazards (unsafe conditions/acts) to H&S Advisor, Manager and/or Human Resources Refer all safety matters to the Supervisor/Manager in a timely manner All employees have a right to participate in H&S matters, this may include assisting in Safety Committee Meetings, Facility Self Inspections, Accident Investigations and Job Safety Analysis. Knowledge & Experience: Strong Customer Service skills, Customer service oriented demonstrated ability to handle challenging customers and repetitive tasks Previous experience with processing and creating reporting through internal systems Experience within an inside sales environment an asset Experience in distribution an asset Ability to communicate in a professional manner Attention to detail and problem solving abilities Organizational abilities with strong sense of urgency and follow up skills High School Diploma or Equivalent Proficiency in MS Office, must be able to use advanced Excel, experience with pivot tables and vlookup an advantage AS400 Experience desirable High comfort level in learning internal computer systems Light typing skills/10 key by touch Attitudes: Organized Time & Goal Management Skills Stress Management Skills Customer Relations Skills (internal and external) Communication Skills (verbal and written) Professional/Courteous/Respectful Discrete (confidentiality) Self Motivated Team Orientated Honest/Trustworthy Flexible/Adaptable Problem Solving/Decision Making Ability Accuracy/Attention to Detail Dependable Positive Attitude Skills: Proficiency in MS Office, must be able to use advanced Excel, experience with pivot tables and vlook-up an advantage AS400 Experience desirable High comfort level in learning internal computer systems. Physical Demands : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is primarily sedentary in nature; involves sitting and using the telephone/computer for extended periods of time. Able to work in an interruption-driven environment Note : This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed. IND-BFL #GD-BFL Qualifications 0" style="display: none;"> Skills 0"> 0"> 0" style="display: none;"> Behaviors 0"> 0"> : 0" style="display: none;"> Motivations 0"> 0"> : 0" style="display: none;"> Education 0"> 0"> 0" style="display: none;"> Experience 0"> 0"> 0" style="display: none;"> Licenses & Certifications 0"> 0">

Keywords: Core-Mark International, Inc., Bakersfield , Customer Service Representative, Sales , Bakersfield, California

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